Conflict Resolution
15 min! Run Time
Employees
only
Provided
Friendly
Access
Key Words
Description
It is a law of nature, if you work with people, you’re going to have conflict. When people with different viewpoints, backgrounds, personalities, work ethics, and industry experience come together, discord and differences of opinion are inevitable. Wise leaders accept that conflict is a part of work, they anticipate it, and they have a plan to address it. Effective conflict resolution takes practice. You may want to ask an experienced colleague, your HR department, or your manager for suggestions on dealing with this issue. Just realize that while you can’t avoid conflict entirely, you can establish an environment and a process that minimize the damage conflict can cause. If managed well, conflict can lead to innovation, stronger teams, and greater personal development—for you and your employees.
System Requirements
See System Requirements in the Coggno Knowledge Base
Table of Contents
At the end of this course, you will be able to:
1. Become aware of workplace conflicts
2. Set a protocol to handle conflicts